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BT Germany Billing HelpDesk
Phone: +49 (0) 800 100 9882 5000 (free of charge, 08:00-14:00 GMT+1 Mo-Fr )
Fax: +49 (0) 180 5 147 000 - 2 (14ct./min. from the German fixed net, mobile max. 42ct./min.)
Email: changedesk.emea@bt.com